Consolidating national cleaning contracts into one accountable supplier

Multi-site integrated resort — three major properties. A fragmented cleaning operating model: ~15 separate contracts across 10 suppliers with inconsistent scopes, undefined frequencies and limited cost transparency. The business could not assess value-for-money or explore insourcing with confidence.

• Standardised scopes to the task, duration and location level — from lobbies to gaming-floor and back-of-house corridors
• Built a detailed pricing schedule covering labour, consumables, seasonal uplifts and site complexities
• Developed all go-to-market documentation — SOWs, site packs, evaluation criteria, contract schedules
• Ran the national tender, including supplier briefings, Q&A and site tours
• Assessed insource vs outsource options with labour modelling and Award comparison

• ~24% reduction in cleaning costs nationally
• Consolidated 15 contracts to one national supplier, improving accountability
• Improved quality and service outcomes aligned to property standards
• Clear executive evidence base for future in-house vs outsourced decisions