Rebalancing workforce mix to cut agency reliance in aged care
The context
National residential aged care provider. Workforce composition had drifted toward costly agency reliance, with process gaps between rostering and workforce supply keeping the cycle going.
What we did
- Reviewed workforce composition — permanent, casual and agency mix against demand
- Integrated rostering and workforce-supply processes to close the gaps driving agency use
- Ran the procurement of external agency services on improved commercial terms
The results
- Improved workforce composition mix against demand
- Agency services contracted on better terms and controls
- Rostering-to-supply process integration reducing reactive agency use
