Preparing a community transport service for growth ahead of demand
The context
Community health service provider. Client transport services were growing faster than the operating model supporting them — processes and systems needed uplift before demand outran capacity.
What we did
- End-to-end review of transport operations — processes, volumes and future demand
- Assessed systems and workflows supporting scheduling and dispatch
- Recommended process and system uplift to the operating model
The results
- Uplifted transport operating model defined
- Process and system recommendations sized to future demand
- Provider prepared for planned growth in services
