Standardising engineering maintenance across a multi-site resort portfolio
The context
Multi-site integrated resort. 43 contracts across 30 suppliers for mechanical, electrical, plumbing and fire & life safety. Vendor-held IP created a “black box”; contracts were poorly aligned to compliance standards; asset registers were inconsistent and pricing lacked transparency.
What we did
- Consolidated asset registers across all properties
- Standardised maintenance requirements to DA-19, NFPA, Australian Standards and OEM specifications
- Defined priceable scopes using pre-built PM frequency and task libraries; reviewed IoT, robotics and predictive-maintenance options
- Delivered full tender packs and ran technical + commercial evaluations with scenario options
- Planned transition and mobilisation — cut-over milestones, KPIs, governance forums, reporting
The results
- ~35% reduction in planned-maintenance costs nationally, while tightening compliance
- One national partner, lifting consistency and reducing risk
- Structured asset-based scopes removed vendor-defined ambiguity
- Improved operational visibility and engineering governance
