Restoring maintenance compliance across ageing lifts and escalators

Multi-site integrated resort. A large portfolio of ageing lifts and escalators under comprehensive maintenance. Incumbents were not complying with contracted regimes, the business lacked the technical IP to challenge vendors, and costs kept rising despite service gaps.

• Partnered with a vertical-transport SME to rebuild the client's technical position
• Conducted a technical audit of maintenance compliance and asset condition
• Held incumbents to contract and drove make-good activities
• Developed a prescriptive national scope aligned to OEM and lifecycle standards
• Ran a competitive national tender with guaranteed response times, rectification standards and digital reporting

• ~28% reduction in vertical-transport maintenance costs nationally
• Compliance to maintenance programs restored
• Consolidation to a single provider — better governance and transparency
• Improved uptime, fault responsiveness and guest experience