Modelling cost, service and sustainability across national field logistics
The context
National telecommunications provider. National fulfilment and field-services logistics — devices, network equipment and technician supply — carried cost and service pressure, with sustainability now part of the investment equation.
What we did
- Reviewed national fulfilment and field-services logistics performance
- Modelled future-state scenarios optimising cost, service and sustainability together
- Shaped the case for transformation from the scenario evidence
The results
- Network performance baseline established nationally
- Future scenarios quantified across cost, service and sustainability
- Transformation business case informed
