Diagnosing root causes behind store-level supply issues at a national QSR brand
The context
National quick-service restaurant brand. Store-level supply issues — complaints, credits and availability gaps — pointed to deeper problems: fragmented technology, limited organisation-wide planning, and supply partner arrangements overdue for refresh.
What we did
- End-to-end supply chain diagnostic with broad stakeholder engagement across stores, supply and support functions
- Analysed store-level complaints, credit and supply performance data to evidence root causes
- Built the transformation business case: technology uplift (tactical and strategic), an organisation-wide planning approach, process and organisation design uplift
- Refreshed the supply partner engagement model
The results
- Endorsed transformation business case and sequenced roadmap
- Prioritised initiatives across technology, planning, process and organisation
- Refreshed approach to supply partner engagement
