Redesigning dock-to-outlet logistics to lower cost to serve

Multi-site integrated resort. Fragmented back-of-house logistics with inconsistent processes: high labour cost-to-serve from dock to outlet, corridor congestion at peak trading, inefficient case-pick processes, and outlets receiving stock in different formats.

• Mapped all dock-to-outlet flows and measured time-in-motion for major categories
• Implemented “outlet-ready” deliveries, cutting back-of-house handling time
• Optimised trolley and roll-cage standards for safer, quicker movements
• Redesigned delivery windows and routes to reduce corridor congestion
• Introduced labour planning tools aligned to volume and day-part profiles

• Cost-to-serve improved 16%; labour hours per delivery down across key outlets
• Part of a broader supply chain program delivering $3.4M+ in COGS and labour benefits within 18 months
• Material improvements in corridor congestion and guest-adjacent safety
• Better stock handling and service levels to F&B teams
• Improved utilisation of trolleys, roll cages and pallet jacks