Tracing dispatch delays back to root causes across the business
The context
Sealing solutions manufacturer & distributor. A step-up in sales volume exposed problems in dispatch. The causes weren't confined to the warehouse — order entry, customer service and finance workflows all fed the delays.
What we did
- Mapped 8 core logistics processes to level 4, spanning order entry through dispatch
- Completed walkthroughs, shadowed operational staff and interviewed key team members
- Assessed current warehouse processes, workflows and supporting IT solutions
- Identified root causes of dispatch problems and efficiency opportunities
The results
- Dispatch root causes evidenced across functions, not just the warehouse
- Efficiency and cost-reduction opportunities, improving inventory and order fulfilment accuracy
- Actionable recommendations aligned to strategic goals
