Interview with Shanaka Jayasinghe: The Critical Role of BOH Logistics in Designing Sustainable Hospital Facilities

June 1, 2024

Interview with Shanaka Jayasinghe: The Critical Role of BOH Logistics in Designing Sustainable Hospital Facilities

In the heart of Melbourne, a new hospital is rising—a beacon of hope and a testament to modern healthcare innovation. This hospital is not just another addition to Australia's healthcare infrastructure; it is a symbol of a broader vision. As the cranes lift steel beams into place, the focus is not only on cutting-edge medical technology and patient care but also on the often-overlooked aspect of healthcare design: Back of House (BOH) logistics.

To delve into this critical aspect of hospital design, we sit down with Shanaka Jayasinghe, a partner at Trace Consultants. With years of experience in logistics and healthcare infrastructure, Jayasinghe provides invaluable insights into how BOH logistics can ensure consistency in patient care, enhance clinical outcomes, and support safe and efficient operations for both staff and patients.

Interviewer: Shanaka, thank you for joining us today. To start, could you explain why BOH logistics are so critical when designing new hospital facilities?

Shanaka Jayasinghe: Thank you for having me. BOH logistics play a crucial role in the overall functionality of a hospital. They ensure that all necessary supplies, equipment, and services are available where and when they are needed, which directly impacts patient care and clinical outcomes. Efficient BOH logistics support smooth operations, reduce waste, and improve the working environment for hospital staff, all of which are vital for maintaining high standards of healthcare.

Interviewer: That's fascinating. Could you elaborate on specific elements of BOH logistics, such as loading dock design and central stores layout, and their impact on hospital operations?

Shanaka Jayasinghe: Absolutely. The loading dock is the hospital's primary entry point for goods and supplies. Its design affects the speed and efficiency of deliveries, which in turn influences the entire supply chain. A well-designed loading dock can handle multiple deliveries simultaneously, reduce waiting times, and ensure quick turnover of supplies.

Central stores design and layout are equally important. These areas must be optimally organized to allow for easy access to supplies, efficient inventory management, and rapid restocking. Poorly designed storage areas can lead to delays, misplaced items, and even potential contamination, all of which can compromise patient care.

Interviewer: Shanaka, loading dock congestion can be a major issue in hospital logistics. How can hospitals manage and reduce congestion at their loading docks?

Shanaka Jayasinghe: Managing loading dock congestion is crucial for maintaining efficient hospital operations. Hospitals can reduce congestion through several strategies:

  1. Scheduling Deliveries: Implementing a scheduled delivery system ensures that suppliers arrive at staggered times, reducing bottlenecks and wait times.
  2. Design Optimisation: Designing the loading dock to accommodate multiple deliveries simultaneously can streamline the unloading process. This includes having enough bays and space for manoeuvring vehicles.
  3. Technology Integration: Using technology such as real-time tracking and automated scheduling systems can help coordinate deliveries more effectively, providing visibility and reducing overlap.
  4. Efficient Layout: Ensuring that the loading dock is well-organized with clear signage and designated areas for different types of deliveries can speed up the unloading process.

By adopting these measures, hospitals can significantly reduce loading dock congestion, ensuring smoother operations and timely delivery of essential supplies.

Interviewer: Space and capacity planning must be another critical aspect. How does it influence hospital logistics?

Shanaka Jayasinghe: Space and capacity planning are foundational elements of BOH logistics. Proper planning ensures that there is adequate space for all necessary functions, including storage, processing, and waste management. It also considers future growth and changes in hospital needs. By planning for flexibility and scalability, hospitals can avoid costly renovations and disruptions in the future.

Interviewer: Linen services and operating models seem like they would have a significant impact as well. Can you touch on these areas?

Shanaka Jayasinghe: Linen services are a perfect example of how BOH logistics impact daily operations. Efficient linen management ensures that clean linens are always available, which is critical for patient hygiene and infection control. This involves not only the transportation and storage of linens but also their cleaning and distribution within the hospital.

Operating models need to be tailored to the specific needs of the hospital. They dictate how services are provided, who is responsible for various tasks, and how different departments interact. A well-designed operating model ensures that all parts of the hospital work together seamlessly, which enhances efficiency and improves patient outcomes.

Interviewer: Production kitchens and waste management are also crucial components of BOH logistics. How do these areas contribute to the overall efficiency and sustainability of hospital operations?

Shanaka Jayasinghe: Production kitchens are responsible for preparing meals for patients, staff, and visitors. Their design must facilitate efficient food preparation, storage, and distribution while adhering to strict health and safety standards. An efficient kitchen layout can reduce food waste, improve meal delivery times, and ensure that dietary requirements are met.

Waste management is another critical area. Hospitals generate a significant amount of waste, including hazardous materials. Effective waste management systems ensure that waste is handled safely and disposed of properly, minimizing environmental impact and maintaining a safe environment for patients and staff.

Interviewer: Shanaka, clinical waste management is a significant concern for hospitals due to its potential impact on both health and the environment. Can you discuss the importance of effective clinical waste management in hospital logistics and the strategies used to handle it efficiently?

Shanaka Jayasinghe: Effective clinical waste management is crucial in hospital logistics because it directly impacts both patient safety and environmental sustainability. Hospitals generate a substantial amount of clinical waste, including sharps, infectious materials, and hazardous substances, which require careful handling and disposal to prevent contamination and infection.

Several strategies are employed to manage clinical waste efficiently:

  1. Segregation at Source: Waste is segregated at the point of generation into categories such as general waste, recyclable waste, and hazardous waste. This segregation helps in proper disposal and recycling, reducing the overall environmental impact.
  2. Proper Storage: Designated storage areas for clinical waste are essential. These areas should be secure, well-ventilated, and clearly marked to prevent unauthorized access and accidental exposure.
  3. Regular Collection and Disposal: Hospitals must have a robust schedule for the collection and disposal of clinical waste. This ensures that waste does not accumulate and pose a risk to patients and staff. Partnering with licensed waste disposal companies that follow stringent regulatory guidelines is crucial.
  4. Training and Awareness: Hospital staff must be regularly trained on proper waste management practices. This includes the correct segregation, handling, and disposal of clinical waste, as well as the use of personal protective equipment (PPE) to minimize risk.
  5. Use of Technology: Advanced tracking systems can monitor waste from the point of generation to its final disposal. This enhances accountability and ensures compliance with environmental regulations.
  6. Recycling and Minimisation: Where possible, hospitals should adopt practices that minimise waste generation and promote recycling. For example, using reusable materials and devices instead of single-use items can significantly reduce clinical waste.

By implementing these strategies, hospitals can manage clinical waste more effectively, ensuring a safer environment for patients and staff and reducing their environmental footprint.

Interviewer: How do you optimise the process from dock to ward?

Shanaka Jayasinghe: Dock to ward optimisation involves streamlining the entire supply chain from the moment goods arrive at the loading dock to their final destination within the hospital. This includes efficient inventory management, rapid restocking, and minimizing delays. Technology plays a key role in this process, with automated systems and real-time tracking ensuring that supplies are always available when needed.

Interviewer: Speaking of technology, how does it integrate with BOH logistics to enhance hospital operations?

Shanaka Jayasinghe: Technology is a game-changer for BOH logistics. Advanced software systems can manage inventory, track deliveries, and predict supply needs based on usage patterns. Automation can speed up processes and reduce human error. For example, automated guided vehicles (AGVs) can transport supplies throughout the hospital, freeing up staff to focus on patient care.

Interviewer: When reviewing infrastructure design, how important is it to consider the operating model, technology, and supply chain processes?

Shanaka Jayasinghe: It's absolutely critical. The infrastructure design should support the hospital's operating model and incorporate the latest technology and efficient supply chain processes. This holistic approach ensures that the hospital operates smoothly and efficiently, which ultimately benefits patient care and clinical outcomes. For example, designing spaces that accommodate automated systems or future technological upgrades can save time and money in the long run.

Interviewer: Finally, what advice would you give to government agencies, building authorities, and architectural design firms when planning new hospital facilities?

Shanaka Jayasinghe: My advice would be to take a comprehensive approach to planning. Consider every aspect of BOH logistics from the outset, including loading dock design, central stores layout, space and capacity planning, linen services, production kitchens, and waste management. Integrate the latest technology and ensure that the infrastructure supports efficient supply chain processes. By doing so, you will create a hospital that is not only functional and efficient but also capable of providing the highest level of care for patients.

Interviewer: Shanaka, thank you for your invaluable insights. As we look towards the future of healthcare infrastructure, it's clear that BOH logistics will play a pivotal role in shaping efficient, sustainable, and patient-centric hospital environments.

This interview provides a deep dive into the critical aspects of BOH logistics in hospital design, tailored to the needs of large Australian Government Agencies, Building Authorities, and Architectural Design Firms. By considering these logistics principles, we can build hospital facilities that ensure consistency in patient care, clinical outcomes, and efficient operations for staff and patients.

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Strategy & Design
March 15, 2025

How Retailers Can Mitigate Operational Supply Chain Risks: Leveraging MS Power Apps for Order Fulfilment Controls

Explore how leveraging Microsoft Power Apps can significantly enhance control over retail supply chain operations, reducing risk and driving efficiency.

How Retailers Can Mitigate Operational Supply Chain Risks: Leveraging MS Power Apps for Order Fulfilment Controls

Retailers across Australia and New Zealand face unprecedented pressures within their supply chains. From rising consumer expectations to fluctuating demands and operational disruptions, the risks inherent in modern retail logistics require proactive management. Leveraging technology, particularly low-code solutions such as Microsoft Power Apps, can significantly mitigate operational risks, streamline processes, and enhance overall efficiency.

In this comprehensive article, we delve into the operational supply chain risks retailers encounter and how Microsoft Power Apps can serve as a powerful tool to implement effective controls within order fulfilment processes. We'll also explore how Trace Consultants can assist retailers in harnessing the power of digital solutions to enhance control and mitigate risks.

Understanding Operational Supply Chain Risks in Retail

Retailers face a variety of operational supply chain risks, which can broadly fall into several key categories:

Inventory Management Risks

Poor visibility, inaccurate forecasts, and manual inventory processes lead to stockouts or excess inventory, directly impacting profitability and customer satisfaction.

Order Fulfilment Risks

Delays, picking and packing errors, and inefficient workflows can disrupt fulfilment operations, leading to customer dissatisfaction, revenue loss, and brand damage.

Supplier and Vendor Risks

Retailers heavily reliant on third-party vendors face risks around delivery timelines, product quality, compliance, and cost escalations.

Compliance and Regulatory Risks

From safety standards and packaging regulations to modern slavery and environmental considerations, non-compliance can lead to substantial fines, brand damage, and customer distrust.

The Need for Improved Order Fulfilment Controls

Ensuring smooth order fulfilment processes is crucial for maintaining customer satisfaction and operational efficiency. Common challenges retailers experience include:

  • Order inaccuracies
  • Delayed fulfilment times
  • Poor inventory tracking
  • Lack of real-time process visibility
  • Manual errors leading to inefficiencies

Proactively addressing these challenges is essential to maintain competitive advantage and customer trust.

The Role of MS Power Apps in Mitigating Operational Risks

Microsoft Power Apps is a powerful, low-code platform that enables retailers to rapidly create customised apps, adding layers of control and visibility into their order fulfilment processes.

Why Power Apps?

Power Apps offers retailers the agility, ease, and adaptability required in a fast-changing retail environment. Benefits include:

  • Rapid deployment and flexibility
  • Enhanced visibility across the supply chain
  • Improved collaboration and real-time decision-making
  • Reduced operational errors
  • Easy integration with existing systems

Enhanced Inventory Control

Retailers can utilise Power Apps to develop solutions that deliver real-time inventory tracking, reduce stockouts, and prevent overstocking. Apps can be designed to automate reorder processes, improve stock accuracy, and align inventory with demand forecasts.

Streamlined Order Fulfilment

Custom-built apps can streamline order fulfilment, ensuring every stage—from picking and packing to dispatch—is clearly monitored and managed. Real-time dashboards and alerts notify teams instantly about potential delays or errors, allowing immediate corrective action.

Improved Supplier Management

Power Apps enables retailers to create supplier performance monitoring tools that capture KPIs around delivery accuracy, product quality, and compliance metrics, ensuring suppliers adhere to agreed standards and timelines.

Regulatory and Compliance Management

Retailers can easily develop compliance-tracking applications to ensure all regulatory requirements, from packaging standards to modern slavery compliance, are continuously monitored and met, reducing the risk of costly breaches.

Practical Applications of Power Apps in Retail Order Fulfilment

Retailers can use Power Apps in multiple ways across their order fulfilment processes:

Real-Time Order Tracking

Implement apps that offer visibility into order statuses, from warehouse picking to customer delivery, reducing customer service issues and operational uncertainty.

Demand Forecasting Integration

Integrate Power Apps with advanced analytics tools to dynamically adjust forecasts based on real-time data, improving stock availability and reducing unnecessary inventory holding.

Automated Exception Reporting

Automate the detection and notification of fulfilment exceptions, such as delayed shipments or incomplete orders, allowing for rapid corrective action.

Streamlined Order Fulfilment Workflow

Create tailored apps that guide warehouse teams through step-by-step fulfilment processes, significantly reducing manual errors and improving overall efficiency.

Realising Immediate Benefits with MS Power Apps

Retailers implementing Power Apps typically see immediate improvements in operational controls, including:

  • Reduced operational errors
  • Lower inventory carrying costs
  • Increased fulfilment speed and accuracy
  • Enhanced supplier compliance and performance
  • Greater regulatory adherence

How Trace Consultants Can Help

At Trace Consultants, our experienced team works closely with retailers across Australia and New Zealand to leverage technology for tangible, sustainable improvements in supply chain risk management.

Expertise in Digital Transformation

Trace Consultants specialises in leveraging MS Power Apps to deliver tailored, practical solutions aligned to specific retail operational requirements. Our consultants assist from initial assessment and app design through to implementation, user training, and ongoing support.

Our Service Offering Includes:

Strategic Assessment

We begin by deeply understanding your current challenges, operational processes, and risks to define a clear roadmap for technology integration.

Solution Design and Implementation

Trace designs Power Apps tailored to your specific needs, ensuring seamless integration with your existing systems to enhance, rather than disrupt, operations.

Training and Change Management

Our team ensures seamless transition by providing comprehensive training and change management support, securing staff buy-in and effective adoption.

Ongoing Optimisation

Our continuous support approach ensures that your Power Apps evolve alongside your operational needs, maintaining high performance and control.

Why Partner with Trace Consultants?

Retail supply chains require specialists who understand the nuanced risks and operational pressures unique to FMCG and retail sectors. Trace Consultants combine extensive experience in supply chain management, technological expertise in Microsoft platforms, and a strong track record of delivering tangible, sustainable outcomes for retailers across Australia and New Zealand.

Our approach is practical and hands-on. We work alongside your internal teams, fostering knowledge transfer and ensuring your digital transformation initiatives translate into measurable results.

Retailers that proactively manage operational supply chain risks through digital solutions like Microsoft Power Apps can significantly enhance resilience, agility, and operational efficiency. By investing in customised, low-code applications, retailers not only reduce risk but also unlock new opportunities for operational improvement.

Trace Consultants are ready to partner with you, leveraging our expertise in supply chain strategy and MS Power Apps to ensure your organisation thrives in today's challenging retail environment.

Ready to transform your order fulfilment processes with greater control and fewer risks? Contact Trace Consultants today.

Strategy & Design
April 15, 2024

Optimising Hospital 'Back of House' Logistics

Discover the strategic impact of improving back of house logistics in hospitals with Trace Consultants. From enhancing clinical outcomes to streamlining waste and linen management, see how your healthcare organisation can benefit.

Optimising Hospital 'Back of House' Logistics

In the complex environment of healthcare, the efficiency of hospital 'back of house' (BOH) operations is crucial for ensuring high standards of patient care and operational excellence. Hospital logistics, though often unseen, significantly impacts clinical outcomes, service level performance, and safety standards. Trace Supply Chain Consultants specialise in refining these operations to boost efficiency and effectiveness across healthcare organisations.

Enabling Consistency in Clinical Outcomes

Consistent clinical outcomes are the backbone of effective healthcare. This consistency largely depends on the seamless operation of back-of-house logistics, from the timely availability of medical supplies to the maintenance of critical medical devices. Efficient logistics support ensures that clinical staff have reliable access to the necessary tools and resources, minimising variability in patient care. Trace Consultants works with hospitals to streamline internal processes, ensuring that every element of the supply chain contributes positively to clinical outcomes.

Improving Service Level Performance

The availability of consumables and clinical products directly affects a hospital’s ability to provide responsive and reliable care. Challenges in inventory management can lead to critical delays and potential risks to patient health. Trace Consultants addresses these challenges by implementing advanced inventory management solutions that keep track of stock levels, expiry dates, and usage patterns. This not only ensures the availability of essential items when needed but also reduces the incidence of overstocking or stockouts.

Improving Operational Cost and Labour Efficiency

Operational costs and labour efficiency are pivotal in managing hospital resources effectively. Optimising back-of-house operations can lead to significant reductions in both areas. By redesigning workflow processes and integrating technology solutions, Trace Consultants helps hospitals achieve more with less—reducing the time and manpower needed for routine tasks, which frees up resources for direct patient care. This includes automating repetitive tasks and improving the layout of supply areas to minimise movement and save time.

Improving Safety for Staff

Safety in the workplace is non-negotiable, especially in hospitals where staff regularly handle clinical waste and engage in potentially hazardous tasks. Effective management of such risks is essential to maintain a safe working environment. Trace Consultants provides expertise in the proper disposal methods for clinical waste and the implementation of rigorous health and safety standards. By improving safety protocols and training, hospitals can minimise workplace injuries and create a safer, more efficient work environment for their staff.

Healthcare Procurement Efficiencies

Procurement processes in healthcare significantly influence the reliability and quality of medical supplies. Driving greater reliability from key suppliers through the use of key performance indicators (KPIs) is essential. Trace Consultants helps hospitals establish clear and measurable KPIs with suppliers to ensure timely deliveries and adherence to product quality and safety standards. This fosters stronger relationships with suppliers and promotes a more reliable supply chain, crucial for maintaining high standards of patient care.

Optimising for Waste, Linen, and Production Kitchen Support Services

Managing hospital waste, linen, and food services efficiently is vital for controlling costs and improving environmental sustainability. Trace Consultants assists hospitals in designing waste segregation systems that enhance recycling and reduce disposal costs. Additionally, by optimising linen management and kitchen operations, hospitals can significantly reduce operational costs and improve service delivery. These efficiencies not only contribute to a better environmental footprint but also ensure that resources are available for critical areas of patient care.

How Trace Consultants Can Assist

Trace Supply Chain Consultants offer comprehensive solutions to improve hospital back-of-house logistics. Through the design of physical infrastructure and the implementation of new operating models, Trace helps healthcare organisations streamline operations, enhance patient care, and achieve financial efficiency. Whether reconfiguring supply rooms for optimal flow or implementing cutting-edge inventory management systems, Trace’s expertise in healthcare logistics ensures that hospitals can focus on their primary mission: delivering exceptional patient care.

The role of back-of-house logistics in hospitals is pivotal for ensuring operational efficiency and high-quality patient outcomes. With the support of Trace Supply Chain Consultants, healthcare organisations can transform their BOH logistics into a strategic advantage. By enhancing service levels, improving safety, and optimising procurement and waste management, Trace Consultants empower hospitals to operate more effectively, making a direct positive impact on patient care and operational sustainability.

Strategy & Design
January 7, 2025

How Five Forces Are Transforming Supply Chain Investment in ANZ

Explore how demographic shifts, AI, geopolitical changes, financial infrastructure evolution, and sustainability demands are shaping ANZ supply chains—and how Trace Consultants can guide your organisation to thrive.

How Five Global Forces Will Shape Supply Chain Investment in ANZ: Insights from Trace Consultants

In today’s rapidly evolving business landscape, CEOs and CFOs across Australia and New Zealand (ANZ) must navigate a supply chain environment shaped by five transformative forces: demographic divergence, digital disruption and AI, geopolitical fragmentation, evolving financial infrastructure, and the transition to a low-carbon economy. These forces are reshaping how organisations design, invest in, and manage their supply chains.

At Trace Consultants, we help businesses navigate these challenges by offering tailored solutions that drive resilience, agility, and sustainability. Our expertise spans supply chain strategy, technology implementation, and operational optimisation, making us a trusted partner in addressing the critical supply chain issues of today and tomorrow.

1. Demographic Divergence: Shifting Consumer and Workforce Dynamics

Demographic changes in ANZ are creating unique challenges for supply chains. An ageing workforce, migration-driven population growth, and evolving consumer preferences necessitate adaptive and innovative strategies.

How Trace Consultants Can Help

  • Conduct workforce capability assessments to identify skills gaps and opportunities for automation.
  • Design and implement labour planning tools to optimise staffing levels, improve workforce productivity, and address skills shortages.
  • Develop data-driven consumer analytics solutions to align supply chains with shifting market demands.

Learn more about our solutions for workforce optimisation.

2. Digital Disruption and AI: The New Era of Intelligent Supply Chains

Digital transformation is unlocking new efficiencies in supply chain operations. From AI-driven forecasting to automation and real-time visibility, organisations adopting digital technologies are gaining a significant competitive edge.

How Trace Consultants Can Help

  • Deploy advanced planning systems to improve demand forecasting, inventory management, and supply chain visibility.
  • Implement low-code/no-code solutions, such as Microsoft Power Apps, to streamline workflows, enhance data capture, and improve decision-making.
  • Strengthen cybersecurity frameworks to safeguard critical supply chain systems.

Discover how our technology solutions can transform your supply chain operations.

3. Geopolitical Fragmentation: Navigating Uncertainty in Global Trade

Geopolitical tensions and shifting trade policies are disrupting global supply chains. ANZ organisations must diversify sourcing strategies, mitigate trade risks, and build resilience into their operations.

How Trace Consultants Can Help

  • Perform supply chain network reviews to identify vulnerabilities and opportunities for regionalisation.
  • Design scenario planning frameworks to proactively address geopolitical risks and minimise disruptions.
  • Develop supplier risk management strategies to ensure continuity and compliance.

Explore how our solutions can help mitigate geopolitical risks in your supply chain.

4. Evolving Financial Infrastructure: Modernising Supply Chain Financing

Innovations in financial infrastructure, from blockchain to sustainable financing mechanisms, are transforming the way supply chains are managed. These changes offer opportunities to improve liquidity, transparency, and alignment with ESG priorities.

How Trace Consultants Can Help

  • Integrate blockchain-enabled tools for enhanced supply chain transparency and efficiency.
  • Align financing strategies with sustainability goals, helping organisations leverage green bonds and ESG-focused investments.
  • Streamline payment processes with digital platforms, reducing costs and improving cash flow management.

Learn more about how our technology solutions can support your financial infrastructure needs.

5. Transition to a Low-Carbon Economy: Sustainability as a Supply Chain Imperative

Sustainability is no longer optional—it is a business imperative. With stricter regulations and growing consumer and investor demand for green practices, ANZ businesses must focus on reducing emissions, optimising energy use, and transitioning to circular economy models.

How Trace Consultants Can Help

  • Develop and implement net-zero supply chain strategies tailored to your business needs.
  • Identify and deploy green technologies, including renewable energy solutions and sustainable materials.
  • Optimise logistics networks to reduce emissions while improving efficiency and service levels.

Find out how we’re helping businesses transition to sustainable supply chains through our solutions.

Why Partner with Trace Consultants?

Trace Consultants combines strategic expertise with innovative technology solutions to help ANZ organisations navigate the complex forces shaping today’s supply chains. Whether addressing demographic shifts, leveraging AI, mitigating geopolitical risks, modernising financial infrastructure, or transitioning to sustainability, we provide the tools, insights, and support needed to stay ahead.

Explore our full range of services at traceconsultants.com.au.

Conclusion

The convergence of demographic divergence, digital disruption and AI, geopolitical fragmentation, evolving financial infrastructure, and the transition to a low-carbon economy is reshaping supply chain investments in ANZ. While these forces present challenges, they also offer opportunities for organisations to innovate and build resilient, sustainable supply chains.

With Trace Consultants as your partner, your organisation can navigate these changes confidently and unlock new levels of agility, efficiency, and competitiveness.

Are you ready to future-proof your supply chain? Let’s start the conversation at traceconsultants.com.au.