How Australian Retailers are Tackling Supply Chain Challenges of Online Returns

In today’s fast-evolving global landscape, supply chains are under more pressure than ever. For government departments, agencies, and defence primes in Australia and New Zealand, the stakes are even higher. Disruptions—whether from geopolitical tensions, natural disasters, or technological shifts—can compromise national security, economic stability, and public services. The key to staying ahead? Investing in cutting-edge supply chain technology to enhance productivity and resilience.

From the Australian Defence Force (ADF) maintaining mission-ready assets to government agencies ensuring critical supplies reach communities during crises, robust supply chains are the backbone of operational success. In New Zealand, similar challenges arise as agencies and defence entities navigate complex logistics in a geographically isolated region. This article dives into how these organisations can leverage supply chain technology to future-proof their operations, improve efficiency, and build resilience against disruptions. Plus, we’ll spotlight how Trace Consultants can partner with you to make it happen.

Why Supply Chain Technology Matters Now

Supply chains have always been vital, but recent years have exposed their vulnerabilities. The COVID-19 pandemic revealed gaps in global logistics, while events like the 2022 floods in Australia and New Zealand underscored the need for adaptable systems. For government departments and defence primes, these disruptions aren’t just inconveniences—they’re threats to capability and readiness.

In Australia, the Defence Strategic Review (DSR) has emphasised the need for a more resilient industrial base to support the ADF. Across the Tasman, New Zealand’s defence and public sectors face parallel demands to strengthen supply chains amid growing regional uncertainties. Technology offers a way forward, enabling these organisations to streamline processes, reduce risks, and ensure continuity.

The benefits are clear: enhanced productivity means faster delivery of critical resources, while resilience ensures operations can withstand shocks. Whether it’s managing heavy assets like naval ships or ensuring medical supplies reach remote areas, supply chain technology is the linchpin.

Key Supply Chain Challenges for Government and Defence

Before diving into solutions, let’s unpack the challenges these organisations face:

1. Complexity and Scale: Government and defence supply chains span vast networks—think spare parts for submarines, food for emergency relief, or fuel for military bases. Coordinating these moving parts is a logistical nightmare without the right tools.
2. Geopolitical Risks: Australia and New Zealand rely on global suppliers for critical components. Trade tensions or conflicts—like those in the Indo-Pacific—can choke supply lines overnight.
3. Disruption Vulnerability: Natural disasters, cyberattacks, and pandemics can halt operations. The 2021 AdBlue shortage in Australia, critical for trucking fleets, showed how quickly a single point of failure can cascade.
4. Regulatory Pressures: Compliance with environmental standards, security protocols, and procurement rules adds layers of complexity.
5. Aging Systems: Many agencies still rely on outdated manual processes or legacy software, slowing response times and increasing errors.

These challenges aren’t insurmountable. With strategic investments in supply chain technology, government departments, agencies, and defence primes can turn weaknesses into strengths.

Top Supply Chain Technologies to Invest In

So, what technologies should these organisations prioritise? Here’s a rundown of game-changers that boost productivity and resilience, tailored to the needs of Australian and New Zealand public and defence sectors.

1. Artificial Intelligence (AI) and Machine Learning

AI-powered tools can revolutionise demand forecasting, inventory management, and risk assessment. For defence primes, AI can predict when a fighter jet’s parts will need replacing, reducing downtime. For government agencies, machine learning can analyse historical data to anticipate disaster-relief needs, ensuring supplies are pre-positioned.

• Productivity Boost: Automates repetitive tasks and optimises resource allocation.
• Resilience Factor: Identifies vulnerabilities in real time, allowing proactive adjustments.

2. Internet of Things (IoT)

IoT devices—like sensors on shipping containers or military vehicles—provide real-time tracking and condition monitoring. Imagine knowing the exact location and temperature of a vaccine shipment crossing the Outback or a spare part bound for a Kiwi naval base.

• Productivity Boost: Cuts delays with live visibility into asset locations.
• Resilience Factor: Flags disruptions (e.g., a truck stuck in floodwaters) instantly.

3. Blockchain

Blockchain ensures secure, transparent tracking of goods from supplier to end user. For defence, this could mean verifying the authenticity of a missile component. For agencies, it could streamline procurement by reducing fraud and paperwork.

• Productivity Boost: Speeds up transactions and audits.
• Resilience Factor: Builds trust in supply chains, even during crises.

4. Digital Twins

A digital twin is a virtual replica of a physical supply chain. Defence primes can simulate logistics for a submarine fleet, while agencies can model supply routes during bushfires. This tech lets you test scenarios and optimise plans without real-world risks.

• Productivity Boost: Identifies bottlenecks before they happen.
• Resilience Factor: Prepares for disruptions with data-driven contingency plans.

5. Robotics and Automation

Automated warehouses and drones can handle repetitive tasks like sorting supplies or delivering goods to remote areas. In Australia’s vast interior or New Zealand’s rugged terrain, this tech is a game-changer.

• Productivity Boost: Frees up staff for strategic roles.
• Resilience Factor: Keeps operations running when human access is limited.

6. Cloud-Based Supply Chain Platforms

Cloud systems integrate data across departments, suppliers, and primes. They’re scalable, secure, and accessible—perfect for coordinating complex defence projects like AUKUS or multi-agency disaster responses.

• Productivity Boost: Centralises info for faster decision-making.
• Resilience Factor: Keeps data safe and accessible, even if physical sites are compromised.

How to Invest Strategically

Investing in supply chain technology isn’t just about buying shiny new tools—it’s about aligning them with your goals. Here’s how government departments, agencies, and defence primes can make it work:

Step 1: Assess Current Capabilities

Start with a supply chain audit. Where are the weak links? Are you over-reliant on a single supplier? Is data siloed across departments? Understanding your baseline is key to picking the right tech.

Step 2: Prioritise High-Impact Areas

Focus on technologies that address your biggest pain points. For defence primes, that might mean IoT for asset tracking. For agencies, AI forecasting could tackle unpredictable demand spikes.

Step 3: Build a Business Case

Secure funding by showing ROI. Highlight how tech reduces costs (e.g., fewer emergency shipments) and risks (e.g., avoiding stockouts during crises). In Australia, initiatives like the Supply Chain Resilience Initiative offer grants to sweeten the deal.

Step 4: Partner with Experts

Implementation is tricky—tech alone won’t cut it. Work with specialists who understand government and defence needs. (Spoiler: This is where Trace Consultants shines—more on that later.)

Step 5: Train Your Workforce

Upskilling staff ensures tech adoption sticks. From logisticians mastering AI dashboards to technicians operating drones, a skilled team maximises your investment.

Step 6: Test and Scale

Pilot projects let you refine solutions before rolling them out. Start small—say, automating a warehouse—then expand as confidence grows.

Real-World Impact: Productivity and Resilience in Action

While we won’t invent case studies, we can look at broader trends. Take Australia’s Global Supply Chain (GSC) Program, which connects local suppliers with defence primes like BAE Systems and Lockheed Martin. By integrating digital platforms, the program has streamlined exports, boosting productivity for Aussie firms while diversifying supply chains—a resilience win.

In New Zealand, the government’s response to Cyclone Gabrielle in 2023 showed the value of real-time data. Agencies used tracking tools to reroute supplies around damaged infrastructure, minimising delays. Imagine amplifying that with IoT or AI—faster, smarter responses every time.

For defence, the AUKUS pact demands a step-up in naval supply chains. Technologies like digital twins could simulate submarine maintenance schedules, ensuring readiness without draining resources. These examples hint at what’s possible with the right tech.

How Trace Consultants Can Help

At Trace Consultants, we’re passionate about transforming supply chains for government and defence clients across Australia and New Zealand. Here’s how we can support your journey:

• Tailored Assessments: We dive deep into your supply chain, identifying gaps and opportunities. Our audits align tech solutions with your unique needs—whether you’re a defence prime managing heavy assets or an agency prepping for emergencies.
• Expert Strategy: With decades of experience, our team crafts investment roadmaps that balance productivity gains with resilience. We’ll help you prioritise technologies like AI, IoT, or blockchain based on impact and feasibility.
• Implementation Support: From selecting vendors to integrating systems, we manage the nitty-gritty so you don’t have to. Our hands-on approach ensures smooth rollouts with minimal disruption.
• Training and Upskilling: We equip your team with the skills to harness new tools, from data analytics to automation, ensuring long-term success.
• Ongoing Optimisation: Supply chains evolve, and so do we. We provide continuous support to tweak and scale your tech, keeping you ahead of the curve.

Partnering with Trace Consultants means more than just tech—it’s about building a supply chain that’s efficient, adaptable, and ready for anything. Want to explore how we can help? Contact us today.

Overcoming Barriers to Adoption

Investing in supply chain tech isn’t without hurdles. Here’s how to tackle common roadblocks:

• Budget Constraints: Start with cost-effective pilots and leverage government grants (e.g., Australia’s Modern Manufacturing Initiative). Show stakeholders the long-term savings from reduced downtime or waste.
• Resistance to Change: Engage staff early with clear communication. Highlight how tech makes their jobs easier—like automating tedious inventory checks.
• Integration Complexity: Choose interoperable systems and phased rollouts to avoid overwhelming legacy setups.
• Cybersecurity Risks: Partner with experts to secure IoT devices and cloud platforms, protecting sensitive data.

With the right approach, these barriers become stepping stones to a stronger supply chain.

The Future of Supply Chains in Government and Defence

Looking ahead, supply chain technology will only grow more critical. The AUKUS partnership, climate change pressures, and rising digitisation demand agile, tech-driven solutions. In Australia, the push for sovereign capability—think local manufacturing of critical components—will rely on tools like digital twins and automation. In New Zealand, sustainability goals will drive investments in green logistics tech.

For government departments, agencies, and defence primes, the message is clear: act now or risk falling behind. Productivity and resilience aren’t just buzzwords—they’re the foundation of operational success in an uncertain world.

Your Next Steps

Investing in supply chain technology is a game-changer for Australian and New Zealand government and defence sectors. From AI forecasting to IoT tracking, these tools deliver the efficiency and durability needed to thrive amid challenges. The path forward involves assessing your needs, prioritising smart investments, and partnering with experts to bring it all to life.

At Trace Consultants, we’re here to guide you every step of the way. Whether you’re enhancing defence readiness or strengthening public service delivery, our tailored solutions can unlock your supply chain’s potential. Ready to boost productivity and resilience? Reach out to us and let’s get started.

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In today’s cut-throat global market, Aussie and Kiwi businesses are under pressure to keep their supply chains humming and procurement processes sharp. The secret sauce? Top-notch technology solutions like Procure-to-Pay (P2P) systems, Advanced Planning Systems (APS), Warehouse Management Systems (WMS), and Transport Management Systems (TMS). These tools can turbocharge operational efficiency, slash costs, and lift service delivery to new heights. But here’s the catch: getting them right depends on nailing down a cracking functional brief.

A functional brief isn’t just a bit of paperwork—it’s the blueprint that ensures your tech fits your business like a glove. Whether you’re rolling out a P2P system to streamline purchasing, an APS to nail demand forecasts, a WMS to sort out your warehouse, or a TMS to get goods moving faster, a solid brief keeps everything on track. Without it, you’re risking costly stuff-ups, delays, and tech that doesn’t deliver.

This article dives into why functional briefs are a must, breaks down what goes into them, and zooms in on specifics for P2P, APS, WMS, and TMS systems. Plus, we’ll show how Trace Consultants can help Aussie and Kiwi organisations smash it out of the park.

Why Functional Briefs Are a Big Deal

The supply chain and procurement game in 2025 is a complex beast. Businesses are juggling unpredictable demand, far-flung suppliers, tricky regs, and customers who want it all yesterday. Tech like P2P, APS, WMS, and TMS promises to cut through the chaos, but only if it’s tailored to your setup. That’s where functional briefs come in—they’re the glue that holds the whole shebang together.

A functional brief spells out exactly what you need, how your processes work, and what you want to achieve. It’s the difference between a system that sings and one that flops. Take a P2P rollout, for example. Without a clear brief, you might end up with a system that can’t talk to your accounting software, misses tricky approval steps, or ignores Aussie tax rules. Cue the headaches, rework, and a bigger bill than you bargained for. A proper brief stops that nonsense in its tracks by setting the scene upfront.

For businesses Down Under and across the Tasman, where supply chains stretch across big distances and diverse markets, a functional brief is gold. It ensures your tech investment pays off—whether that’s saving a few quid, speeding up deliveries, or keeping suppliers onside.

Key Ingredients of a Functional Brief

Putting together a ripper functional brief takes a bit of nous. You need to blend big-picture goals with nitty-gritty details. Here’s what every brief needs to cover, no matter the tech.

1. Crystal-Clear Business Goals

First things first: what’s the point of your tech? You need to pin down the big wins you’re chasing. These goals tie your system to the company’s game plan and give you something concrete to aim for. Common ones include:

• Cutting Costs: Trimming procurement spend, logistics bills, or operational fat.
• Better Stock Control: Dodging stockouts, overstocking, or stuff going out of date.
• Smoother Supplier Relations: Making onboarding, tracking, and teamwork with suppliers a breeze.
• Sharper Demand Forecasts: Nailing what customers want to keep stock and production on point.
• Slick Transport: Dropping freight costs and boosting delivery reliability.

Make these goals specific and measurable. A retailer might want to shave 15% off stock holding costs in a year, while a manufacturer might aim to cut transport times by 20%. Having these targets locked in gives your brief a clear finish line.

2. Proper Process Mapping

A functional brief isn’t just about the “what”—it’s about the “how.” You’ve got to map out your current processes and sketch the future you’re aiming for. This means getting stuck into the details.

Process mapping is about laying out every step—like how a purchase order gets raised or how goods hit the road. It spots the clangers: bottlenecks (e.g., slow supplier sign-offs), double-ups (e.g., entering the same data twice), and manual faff (e.g., paper-based checks). The aim is to:

• Find the Snags: Pick out where time, cash, or effort’s going down the drain.
• Spot Automation Wins: Highlight jobs a system could take off your hands.
• Sort Out Roles: Make it clear who’s doing what and how teams work together.

Say you’re mapping a warehouse’s picking process. You might find workers are trekking too far because the layout’s a mess. A WMS could fix that with smart routing. By comparing today with tomorrow, your brief makes sure the tech tackles real issues.

What to Tackle in Functional Briefs

Different tech needs different focus areas in a functional brief. Here’s the lowdown on P2P, APS, WMS, and TMS, plus how Trace Consultants can lend a hand.

Procure-to-Pay (P2P)

P2P systems take the hassle out of buying stuff—covering everything from raising a request to paying the bill. A top-notch brief should nail:

• Approval Workflows: Set up sign-off steps that match your setup (e.g., managers, finance crew).
• Supplier Onboarding: Tools for checking, adding, and keeping tabs on suppliers.
• Contract Management: Features to store, track, and renew deals.
• Compliance Checks: Stick to internal rules and Aussie/Kiwi laws (e.g., GST, anti-bribery).
• Spend Insights: Dashboards to see where the money’s going.
• Integration: Link up with ERP and finance systems like Xero or MYOB.

A P2P brief might also call for an easy-to-use interface to get everyone on board—key for avoiding pushback. Skip these details, and you’re asking for trouble.

Trace Consultants knows P2P inside out. We help define workflows, sort integration headaches, and keep compliance tight, ensuring your system delivers bang for your buck.

Advanced Planning Systems (APS)

APS tools sharpen your supply chain game with better forecasting, planning, and stock management. A brief for APS should cover:

• Forecasting Tools: Pick the right models (e.g., stats-based or AI-driven).
• Demand Sensing: Use live data like sales or market shifts.
• Network Optimisation: Balance production, distribution, and stock across sites.
• Scenario Planning: Run “what-if” tests for stuff like supplier hiccups.
• Integration: Hook into ERP, CRM, and other systems.
• Real-Time Insights: Track key stats like forecast accuracy or stock levels.

A fruit grower might need an APS that factors in weather for seasonal demand—miss that in the brief, and you’re short-changing the system.

Trace Consultants are APS pros, guiding you to pick and tweak systems that lift planning precision and efficiency.

Warehouse Management Systems (WMS)

WMS is the backbone of a slick warehouse, sorting stock, space, and staff. Your brief should hit:

• Stock Tracking: Real-time visibility and serial number checks.
• Layout Optimisation: Tools for smart storage and slotting.
• Picking and Packing: Automate sequences or batch jobs.
• Cross-Docking: Shift goods straight from in to out.
• Labour Tracking: Monitor performance and task splits.
• Integration: Sync with logistics and transport systems.

A retailer might need a WMS for quick online order turnarounds—spell that out, or you’ll get a vanilla system that doesn’t cut it.

Transport Management Systems (TMS)

TMS keeps logistics humming by optimising routes, carriers, and costs. A brief should include:

• Route Planning: Factor in traffic, fuel, and drop-off times.
• Carrier Management: Tools to pick and rate transport providers.
• Load Optimisation: Fill trucks and cut empty runs.
• Live Tracking: Updates for you and your customers.
• Freight Billing: Automate invoices and cost checks.
• Integration: Tie into warehouse and ERP systems.

For an Outback distributor, a TMS brief might prioritise road-and-rail combos—details that make it work for local quirks.

How Trace Consultants Can Pitch In

Writing a ripper functional brief takes know-how, a fresh eye, and a solid grip on supply chain tricks. That’s where Trace Consultants comes in. We help Aussie and Kiwi businesses by:

• Mapping Processes: Digging into your setup to spot wins and woes.
• Setting Future Goals: Turning big ideas into tech specs.
• Benchmarking: Using industry smarts to keep you ahead.
• Sorting Integration: Nailing the tech hook-ups for a smooth run.
• Getting Teams Onside: Aligning everyone for a win.

With Trace, your brief becomes a weapon to unlock tech potential. Check out our Services page for more.

Nailing Your Functional Brief – The Road to Success

A cracking functional brief lines up your tech with your goals, cuts risks, and locks in wins like cost savings and faster service. A dodgy one? That’s a recipe for headaches and wasted cash.

So, are your briefs up to scratch, or could they use a tweak? If you’re on the fence, Trace Consultants has your back. Get in touch today to make your next tech move a ripper.

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In today’s fast-evolving business landscape, supply chain and procurement functions are no longer just operational necessities—they’re strategic drivers of growth, resilience, and competitive advantage. For CEOs, CFOs, CIOs, and CTOs across Australia and New Zealand (ANZ), the pressure is on to modernise these critical areas with cutting-edge technology. But where do you start? How do you bridge the gap between where you are now and where you need to be? That’s where Trace Consultants steps in.

At Trace Consultants, we specialise in guiding ANZ organisations through supply chain and procurement technology transformation. From assessing your current state and identifying gaps to developing a robust business case, defining functional and non-functional requirements, scoping the market, crafting a go-to-market strategy, and managing implementation and change, we’ve got you covered. In this article, we’ll walk you through how our expertise can help your organisation unlock value, reduce costs, and future-proof your operations.

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The Strategic Imperative for Supply Chain and Procurement Transformation

Before diving into how Trace Consultants can help, let’s set the scene. The ANZ region faces unique challenges—geographical isolation, complex supply chains, and a volatile global market. Add to that the rapid pace of digital disruption, and it’s clear why CEOs are rethinking their supply chain strategies, CFOs are scrutinising procurement spend, CIOs are pushing for tech integration, and CTOs are championing innovation.

Procurement and supply chain technology transformation isn’t just about adopting the latest tools—it’s about aligning your operations with your strategic goals. Whether you’re in mining, retail, healthcare, or manufacturing, optimising these functions can deliver significant cost savings, improve supplier relationships, and enhance resilience against disruptions. But achieving this requires a structured approach, and that’s where Trace Consultants excels.

Step 1: Current State & GAP Assessments – Knowing Where You Stand

The first step in any transformation journey is understanding your starting point. At Trace Consultants, we conduct comprehensive current state and gap assessments to give you a clear picture of your supply chain and procurement operations.

For CEOs, this means gaining visibility into how your supply chain aligns with your broader business strategy. For CFOs, it’s about pinpointing inefficiencies that inflate costs. CIOs benefit from an IT-focused lens that evaluates how your current tech stack supports—or hinders—procurement processes, while CTOs get insights into innovation gaps that could be bridged with emerging technologies like AI or IoT.

Our approach is pragmatic and data-driven. We benchmark your performance against industry standards, assess your processes, and identify risks. For example, we’ve worked with a mining organisation in ANZ to evaluate its supply chain risks, delivering a roadmap to stronger supplier relationships and improved supply continuity—outcomes that directly impact the bottom line.

Step 2: Business Case Development – Justifying the Investment

Once we’ve mapped your current state and gaps, the next challenge is building a compelling business case. This is where CFOs and CEOs sit up and take notice. A technology transformation isn’t cheap, and stakeholders need to see a clear return on investment (ROI).

Trace Consultants collaborates with your leadership team to develop a business case tailored to your organisation’s goals. We quantify the benefits—think cost reductions, efficiency gains, and risk mitigation—and align them with your financial and strategic priorities. For instance, we’ve partnered with a healthcare provider to show how a procurement overhaul could deliver substantial savings while enhancing service delivery, winning buy-in from the C-suite.

Our business cases don’t just focus on numbers; they tell a story. We highlight how technology can transform your supply chain into a competitive advantage, making it easier for CIOs and CTOs to advocate for the necessary IT investments. Whether it’s reducing procurement cycle times or enhancing supply chain visibility, we make the case airtight.

Step 3: Functional Requirements & Non-Functional Requirements Definition – Setting the Foundation

With the business case approved, it’s time to define what your new system needs to do. This is where functional and non-functional requirements come into play, and it’s a critical step for CIOs and CTOs tasked with ensuring technology meets business needs.

Functional requirements outline what the system must do—think streamlined sourcing, real-time inventory tracking, or automated supplier management. Non-functional requirements cover how it should perform, such as scalability, security, and user experience. At Trace Consultants, we bring decades of supply chain and procurement expertise to the table, ensuring these requirements are both practical and forward-thinking.

For example, we’ve collaborated with an ANZ retailer to define requirements for a procurement platform that integrated with their existing SAP system. The result was a solution that improved supplier collaboration and reduced procurement costs. By aligning these requirements with your strategic goals, we set the stage for a technology solution that delivers real value.

Step 4: Market Scoping – Finding the Right Solutions

The tech market is flooded with options—AI-driven analytics, blockchain for traceability, cloud-based procurement platforms. How do you choose what’s right for your organisation? Trace Consultants takes the guesswork out of market scoping.

We analyse the vendor landscape, assess solutions against your defined requirements, and shortlist options that fit your budget and goals. For CIOs and CTOs, this means a tech stack that integrates seamlessly with your existing architecture. For CEOs and CFOs, it’s about ensuring the investment aligns with long-term growth and cost objectives.

The technologies we evaluate span a wide range, each addressing specific supply chain and procurement needs. Advanced Planning and Scheduling (APS) systems optimise production and inventory planning. Procurement-to-Pay (P2P) platforms streamline the end-to-end purchasing process, from requisition to payment. Warehouse Management Systems (WMS) enhance inventory control and logistics efficiency, while Transportation Management Systems (TMS) improve freight and shipping operations. Enterprise Resource Planning (ERP) solutions, like SAP or Oracle, integrate these functions into a cohesive whole, providing real-time data and scalability. Our expertise ensures we match the right tools—whether APS, P2P, WMS, TMS, or ERP—to your unique ANZ context.

Our deep industry knowledge across ANZ sectors like FMCG, manufacturing, and property services ensures we recommend solutions that work in your context. We don’t just hand you a list—we provide insights into implementation feasibility, vendor reliability, and potential ROI, empowering you to make informed decisions.

Step 5: Go to Market – Launching Your Transformation

With the solution selected, it’s time to go to market. This phase is about strategy—how do you position your new procurement or supply chain technology to maximise adoption and impact? Trace Consultants crafts a go-to-market plan that covers everything from stakeholder communication to supplier onboarding.

For CEOs, this means a rollout that aligns with your vision and minimises disruption. CFOs get a plan that optimises spend and tracks ROI from day one. CIOs and CTOs benefit from a technical strategy that ensures smooth integration and scalability. We’ve worked with an ANZ property business where our go-to-market approach reduced service costs while improving asset management.

Our plans are collaborative and tailored, ensuring your internal teams and external partners are on the same page. It’s about setting your transformation up for success from the outset.

Step 6: Implementation – Turning Vision into Reality

Implementation is where the rubber hits the road. Trace Consultants manages the entire process, from deployment to testing, ensuring your new technology delivers as promised. This is a hands-on phase where our project management expertise shines.

For CIOs and CTOs, we handle the technical heavy lifting—integrating with systems like Microsoft 365, Oracle, or Dynamics while minimising downtime. CEOs see a transformation that stays on schedule and within scope, while CFOs appreciate our focus on cost control and value delivery.

For instance, we’ve supported an ANZ manufacturing firm to implement a supply chain platform that shortened lead times, all while keeping the project under budget. Our pragmatic, operational lens ensures solutions are not just theoretical but actionable and impactful.

Step 7: Project Management – Keeping It on Track

A transformation of this scale demands rigorous project management. Trace Consultants brings a structured approach to keep your initiative on time, on budget, and on target. We assign dedicated project managers who act as your single point of contact, coordinating across teams and vendors.

For CEOs, this means peace of mind that your strategic vision is being executed flawlessly. CFOs get transparent reporting on costs and progress, while CIOs and CTOs receive technical oversight that ensures quality and compliance. Our track record speaks for itself—projects delivered with minimal disruption and maximum results.

Step 8: Change Management – Embedding the Transformation

Technology is only as good as the people using it. That’s why change management is a cornerstone of our approach at Trace Consultants. We help your teams adapt to new processes and tools, ensuring adoption and long-term success.

For CEOs and CFOs, this translates to a workforce that drives ROI through efficient operations. CIOs and CTOs benefit from training programs that upskill IT teams to manage and optimise the new systems. We’ve partnered with an ANZ healthcare client where our change management efforts turned a procurement function into a strategic asset.

Our change management strategies are tailored to your culture and goals, blending training, communication, and support to minimise resistance and maximise impact.

Why Choose Trace Consultants?

So, why partner with Trace Consultants for your supply chain and procurement technology transformation? It’s simple: we bring a unique blend of expertise, pragmatism, and ANZ-specific insight. Our team has decades of experience across industries, from mining to retail, and we understand the challenges you face in this region.

We’re not just consultants—we’re collaborators. We work alongside your C-suite to deliver results that matter: cost savings, operational efficiency, and strategic growth. Whether you’re a CEO looking to future-proof your supply chain, a CFO aiming to optimise spend, a CIO integrating tech stacks, or a CTO driving innovation, we’ve got the tools and know-how to make it happen.

The Road Ahead: Start Your Transformation Today

The time for supply chain and procurement transformation is now. In an era of disruption and opportunity, ANZ organisations can’t afford to lag behind. Trace Consultants is here to guide you through every step—from assessing your current state to embedding lasting change.

Ready to unlock the full potential of your supply chain and procurement functions? Contact Trace Consultants today to start your journey. Let’s build a future where your operations aren’t just efficient—they’re exceptional.