Back-of-House (BOH) Operational Excellence & Logistics: Trace Consultants’ Market-Leading Offering in APAC

February 7, 2025

Back-of-House (BOH) Operational Excellence & Logistics: Trace Consultants’ Market-Leading Offering in APAC

In the world of large-scale operations—be it integrated resorts, hospitals, stadiums, or complex retail and hospitality environments—Back-of-House (BOH) logistics and operational excellence are critical to seamless front-of-house execution. At Trace Consultants, we don’t just optimise BOH operations; we redefine them, helping businesses across Australia, New Zealand, and the broader APAC region achieve unmatched efficiency, cost savings, and operational agility.

As the leading supply chain and BOH logistics advisory firm in APAC, we leverage decades of deep industry experience, cutting-edge technology, and process optimisation expertise to transform how organisations manage their BOH functions. Whether it’s logistics, warehousing, procurement, workforce planning, or technology enablement, Trace Consultants is the go-to firm for businesses looking to elevate their BOH performance to world-class standards.

Why BOH Operational Excellence Matters

BOH operations are often the unsung heroes of a successful business. When designed and executed effectively, they ensure:

  • Seamless front-of-house performance by providing the right resources at the right time.
  • Cost efficiencies through optimised inventory, workforce management, and logistics.
  • Risk mitigation by ensuring compliance, food safety, inventory accuracy, and operational resilience.
  • Scalability and growth with an agile supply chain that can respond to demand fluctuations.
  • Better guest, patient, or customer experiences through improved service levels and operational efficiency.

However, poorly designed BOH processes lead to inefficiencies, unnecessary costs, bottlenecks, and operational risks that negatively impact the business. This is where Trace Consultants leads the way in transforming BOH operations into a strategic advantage.

Our BOH Operational Excellence & Logistics Offering

At Trace Consultants, we take a holistic approach to BOH logistics and operations, covering end-to-end process design, technology enablement, workforce optimisation, and supply chain integration. Our services span:

1. BOH Strategy & Design

  • BOH Master Planning – Designing the optimal BOH structure for new developments or existing operations, ensuring maximum efficiency, flow, and integration with front-of-house operations.
  • Operational Model Optimisation – Reviewing how BOH functions operate and identifying opportunities for streamlining, automation, and cost reduction.
  • Technology Enablement & Digital Transformation – Leveraging low-code/no-code solutions, smart automation, and Microsoft Power Apps to digitise workflows, inventory tracking, and logistics processes.
  • Workforce Planning & Rostering – Enhancing labour efficiency, scheduling, and resource allocation to match operational needs while minimising labour costs.

2. BOH Logistics & Supply Chain Optimisation

  • Loading Dock & Goods Receiving Design & Optimisation – Ensuring optimal goods flow, dock scheduling, and receiving processes for improved efficiency.
  • Inventory & Materials Handling Efficiency – Reducing excess inventory and improving stock accuracy through real-time tracking, demand-based replenishment, and automation.
  • BOH Network Design & Warehousing Strategy – Designing back-of-house storage, kitchen, and distribution hubs to optimise space utilisation and reduce wastage.
  • BOH Transport & Delivery Optimisation – Streamlining freight, supplier deliveries, and internal logistics for cost savings and enhanced service levels.

Industry-Specific BOH SolutionsIntegrated Resorts, Hospitality & Gaming

  • Casino BOH Logistics – Optimising high-security inventory movement for gaming and hospitality operations.
  • F&B Supply Chain & Kitchen Operations – Enhancing procurement, production, and delivery processes for large-scale catering and hospitality businesses.
  • Housekeeping & Linen Supply Chains – Implementing tech-driven solutions to improve linen inventory tracking and replenishment.

Healthcare & Aged Care

  • BOH Logistics for Hospitals – Optimising medical supply chains, pharmacy logistics, linen services, and food service operations.
  • Aged Care BOH Workforce & Procurement – Implementing workforce planning, technology-enabled rostering, and inventory control to drive operational excellence.

Stadiums & Large-Scale Events

  • Event Supply Chain & Logistics – Managing high-volume, time-sensitive logistics for stadiums, ensuring efficient event-day operations.
  • Waste & Sustainability Integration – Embedding sustainability into BOH logistics for stadiums, hotels, and large-scale venues.

Why Trace Consultants?

1. Unmatched Expertise in BOH & Supply Chain Transformation

Trace Consultants sets the benchmark for BOH logistics consulting in APAC. Our team brings together specialist expertise across logistics, procurement, technology, and workforce planning to deliver unparalleled results.

2. Proven Success Across APAC

We’ve successfully helped leading organisations across Australia, New Zealand, and Asia-Pacific to achieve significant BOH operational efficiencies. Our track record includes:

  • Transforming F&B and hospitality logistics for major integrated resorts.
  • Delivering multi-million dollar cost savings through supply chain optimisations.
  • Designing world-class BOH logistics for major hospital developments.
  • Implementing low-code/no-code technology solutions to automate BOH operations.

3. Technology-Driven Approach

We are pioneers in leveraging Microsoft Power Apps, Smart Excel automation, and data-driven insights to optimise BOH processes. Our custom-built technology solutions enable real-time tracking, improved forecasting, and seamless operations.

4. The Best in APAC – No One Else Comes Close

Trace Consultants is the only firm in APAC with a specialist BOH logistics and operational excellence consulting practice. We don’t just advise—we embed practical, results-driven solutions that make a tangible difference.

Ready to Elevate Your BOH Operations?

If your organisation is serious about driving operational excellence, cost efficiency, and improved service levels, it’s time to partner with Trace Consultants—the undisputed leader in BOH logistics and operational excellence in APAC.

Contact us today to find out how we can help transform your BOH operations into a competitive advantage.

Related Insights

Strategy & Design
October 31, 2024

Reducing Fixed and Variable Costs through Supply Chain Network Optimisation

Learn how optimising your supply chain network, including warehouse and route optimisation, can help reduce costs and improve efficiency for CFOs in Manufacturing, Retail, Healthcare, and FMCG sectors.

Reducing Fixed and Variable Costs through Supply Chain Network Optimisation

In today's highly competitive business environment, CFOs in sectors such as retail, manufacturing, healthcare, and FMCG are under pressure to reduce both fixed and variable costs while maintaining high service levels. One of the most effective ways to achieve these goals is through supply chain network optimisation. By reviewing and optimising the supply chain network, businesses can reduce overheads, improve efficiency, and drive long-term cost efficiencies.

In this article, we will discuss the importance of supply chain network optimisation, the techniques that can be used to reduce both fixed and variable costs, and the benefits that CFOs in Australia and New Zealand can achieve by optimising their supply chain footprint. We will also explore how Trace Consultants can help organisations on their journey to supply chain excellence.

The Importance of Supply Chain Network Optimisation

Supply chain network optimisation involves evaluating and redesigning the supply chain network to ensure that it is efficient, cost-effective, and capable of meeting customer demand. By optimising the supply chain network, businesses can reduce both fixed and variable costs, improve service levels, and enhance overall supply chain performance.

Key Benefits of Supply Chain Network Optimisation

  1. Reduced Fixed Costs: Optimising the supply chain network can help reduce fixed costs, such as warehouse rent and infrastructure expenses, by consolidating facilities and eliminating redundant assets.
  2. Lower Variable Costs: By optimising transportation routes, inventory levels, and distribution processes, businesses can reduce variable costs, such as fuel, labour, and handling expenses.
  3. Improved Service Levels: A well-optimised supply chain network ensures that products are delivered to customers in a timely manner, improving customer satisfaction and enhancing competitiveness.
  4. Enhanced Flexibility and Resilience: Optimising the supply chain network helps businesses respond more effectively to changes in customer demand, market conditions, or disruptions, enhancing overall supply chain resilience.

Techniques for Reducing Costs through Supply Chain Network Optimisation

1. Warehouse Network Optimisation

Warehouse network optimisation involves reviewing the number, location, and size of warehouses to ensure that they are strategically positioned to minimise costs and maximise service levels. By optimising the warehouse network, businesses can reduce fixed costs, improve inventory management, and enhance overall efficiency.

Key Techniques for Warehouse Network Optimisation

  • Facility Consolidation: Consolidating multiple warehouses into fewer, larger facilities can help reduce fixed costs, such as rent, utilities, and administrative expenses. Facility consolidation also simplifies inventory management and reduces duplication of effort.
  • Strategic Location Selection: Choosing the right locations for warehouses is critical for reducing transportation costs and improving delivery times. By locating warehouses closer to key markets or suppliers, businesses can minimise transportation distances and reduce fuel costs.
  • Cross-Docking: Cross-docking is a warehouse optimisation technique that involves unloading goods from incoming trucks and loading them directly onto outbound trucks, without storing them in the warehouse. This reduces storage costs, minimises handling, and improves the speed of delivery.

Financial Impact of Warehouse Network Optimisation

  • Reduced Fixed Costs: Facility consolidation and strategic location selection help reduce fixed costs, such as rent and utilities, by eliminating redundant facilities and optimising the use of existing assets.
  • Lower Inventory Holding Costs: By optimising the warehouse network, businesses can reduce excess inventory and lower holding costs, freeing up working capital.
  • Improved Efficiency: Warehouse network optimisation helps streamline inventory management, reduce handling, and improve overall efficiency, leading to cost savings.

2. Route Optimisation for Transport

Route optimisation is a key technique for reducing variable costs in transportation. By planning the most efficient routes for deliveries, businesses can reduce fuel consumption, minimise travel distances, and improve delivery times.

Key Techniques for Route Optimisation

  • Dynamic Routing: Dynamic routing involves adjusting delivery routes in real time based on factors such as traffic conditions, weather, and customer availability. This ensures that drivers take the most efficient route, minimising delays and reducing fuel consumption.
  • Backhauling: Backhauling involves using empty trucks returning from a delivery to carry additional goods. This helps maximise vehicle utilisation, reduce the number of empty miles travelled, and lower transportation costs.
  • Hub-and-Spoke Model: The hub-and-spoke model involves using a central hub for consolidation before distributing goods to regional locations. This approach can help reduce transportation distances and improve efficiency.

Financial Impact of Route Optimisation

  • Reduced Fuel Costs: Route optimisation helps minimise fuel consumption by reducing travel distances and avoiding traffic congestion, leading to significant cost savings.
  • Lower Labour Costs: By optimising routes and reducing travel times, businesses can lower labour costs associated with drivers and transportation staff.
  • Improved Delivery Performance: Efficient route planning ensures that deliveries are made on time, improving customer satisfaction and reducing the costs associated with missed deliveries.

3. Make vs. Buy Decisions

Evaluating make vs. buy decisions is an important aspect of supply chain network optimisation. Businesses must determine whether it is more cost-effective to produce goods in-house or outsource production to third-party suppliers. By making informed make vs. buy decisions, CFOs can optimise resource utilisation, reduce costs, and improve overall supply chain efficiency.

Key Considerations for Make vs. Buy Decisions

  • Cost Analysis: Evaluating the total cost of ownership, including production, labour, and overhead costs, helps businesses determine whether it is more cost-effective to produce goods in-house or outsource production.
  • Core Competencies: Businesses should focus on their core competencies and consider outsourcing non-core activities to specialised suppliers. This helps reduce overheads and allows the business to focus on value-added activities.
  • Capacity and Flexibility: In-house production may provide greater control and flexibility, but it also requires significant investment in facilities, equipment, and labour. Outsourcing can provide greater scalability and reduce fixed costs.

Financial Impact of Make vs. Buy Decisions

  • Reduced Fixed Costs: Outsourcing production to third-party suppliers can help reduce fixed costs, such as facility and equipment expenses, by eliminating the need for in-house production capabilities.
  • Optimised Resource Utilisation: By focusing on core competencies and outsourcing non-core activities, businesses can optimise resource utilisation and improve overall efficiency.
  • Lower Variable Costs: Outsourcing production can help reduce variable costs, such as labour and materials, by leveraging the economies of scale and expertise of third-party suppliers.

How CFOs Can Benefit from Supply Chain Network Optimisation

1. Reducing Overheads

Supply chain network optimisation helps CFOs reduce both fixed and variable overheads by consolidating facilities, optimising transportation routes, and making informed make vs. buy decisions. By reducing overheads, businesses can improve profitability and free up capital for strategic investments.

2. Improving Service Levels

A well-optimised supply chain network ensures that products are delivered to customers in a timely manner, improving service levels and enhancing customer satisfaction. By strategically positioning warehouses, optimising transportation routes, and reducing lead times, businesses can meet customer expectations and gain a competitive edge.

3. Driving Long-Term Cost Efficiencies

Supply chain network optimisation is not just about short-term cost reduction—it is also about driving long-term cost efficiencies. By reducing fixed and variable costs, improving resource utilisation, and enhancing overall efficiency, businesses can achieve sustainable cost savings and build a more resilient supply chain.

Case Study: Supply Chain Network Optimisation for an Australian Retailer

An Australian retail company faced challenges related to high transportation costs, excess inventory, and inefficient warehouse operations. The company decided to implement a supply chain network optimisation initiative to reduce costs, improve efficiency, and enhance service levels.

Approach

  • Warehouse Network Optimisation: The company consolidated its warehouse network, reducing the number of facilities and strategically positioning warehouses closer to key markets.
  • Route Optimisation: The company used route optimisation software to create dynamic delivery routes that minimised travel distances, reduced fuel consumption, and improved delivery times.
  • Make vs. Buy Analysis: The company conducted a make vs. buy analysis to determine whether it was more cost-effective to produce certain products in-house or outsource production to third-party suppliers.

Results

  • Reduced Fixed and Variable Costs: The company achieved a 25% reduction in fixed costs by consolidating facilities and a 15% reduction in variable transportation costs through route optimisation.
  • Improved Service Levels: The optimisation initiative led to improved delivery performance, reduced lead times, and enhanced customer satisfaction.
  • Enhanced Supply Chain Resilience: By optimising the supply chain network, the company was better able to respond to changes in customer demand and market conditions, enhancing overall resilience.

Challenges in Supply Chain Network Optimisation

1. High Initial Investment Costs

Implementing supply chain network optimisation initiatives, such as facility consolidation, route optimisation software, and make vs. buy analysis, requires a significant initial investment. However, the long-term benefits in terms of cost savings, efficiency gains, and improved service levels often outweigh these initial costs.

2. Data Availability and Quality

Data is critical for supply chain network optimisation, from warehouse location analysis to route planning. Ensuring that data is accurate, up-to-date, and accessible is crucial for making informed decisions and optimising the supply chain network.

3. Balancing Cost Reduction with Service Levels

While reducing costs is a primary objective of supply chain network optimisation, it should not come at the expense of service levels. CFOs must balance cost-saving initiatives with maintaining or improving customer service to ensure that they do not negatively affect the customer experience.

Supply chain network optimisation is a powerful tool for CFOs in Australia and New Zealand looking to reduce fixed and variable costs, improve service levels, and drive long-term cost efficiencies. By adopting techniques such as warehouse network optimisation, route optimisation, and making informed make vs. buy decisions, businesses can achieve significant cost savings and enhance overall supply chain performance.

Whether it's consolidating facilities, optimising transportation routes, or evaluating production options, supply chain network optimisation enables businesses to build a more efficient, resilient, and cost-effective supply chain. Despite the challenges, the benefits of supply chain network optimisation make it a worthwhile investment for businesses looking to improve their bottom line and achieve supply chain excellence.

Ready to optimise your supply chain network and drive cost efficiencies? Trace Consultants is here to help you navigate the complexities of supply chain optimisation and develop a tailored solution that meets your unique business needs.

Strategy & Design
June 23, 2024

Cost Reduction Strategies

Explore effective cost reduction strategies in the supply chain to improve profitability. Learn how Trace Consultants can assist.

Cost Reduction Strategies

In today's competitive market, reducing costs in the supply chain is crucial for improving profitability and maintaining a competitive edge. By implementing effective cost reduction strategies, businesses can streamline operations, optimise inventory management, and negotiate better deals with suppliers, ultimately driving significant savings.

Process Optimisation

One of the most effective ways to reduce costs is by streamlining operations. This involves identifying and eliminating inefficiencies in the supply chain processes. Implementing lean practices, such as continuous improvement and waste reduction, can lead to significant cost savings and improved operational efficiency.

Streamlining Operations

Streamlining operations involves analysing and optimising each step of the supply chain process. This can include improving workflows, eliminating redundant tasks, and automating repetitive processes. By making operations more efficient, businesses can reduce costs and enhance productivity.

Implementing Lean Practices

Lean practices focus on eliminating waste and improving efficiency. This includes techniques such as value stream mapping, 5S, and Kaizen. By continuously improving processes and eliminating non-value-added activities, businesses can achieve significant cost savings and improve quality.

Inventory Management

Effective inventory management is critical for reducing costs. By improving demand forecasting and reducing excess inventory, businesses can minimise storage costs and reduce the risk of obsolescence. Techniques such as just-in-time inventory and vendor-managed inventory can help optimise stock levels and improve cash flow.

Reducing Excess Inventory

Maintaining excess inventory ties up capital and incurs additional storage costs. By improving demand forecasting and implementing inventory optimisation techniques, businesses can reduce excess inventory and free up working capital. This also reduces the risk of inventory obsolescence and waste.

Improving Demand Forecasting

Accurate demand forecasting helps businesses maintain optimal inventory levels. By using advanced analytics and historical data, businesses can predict future demand and plan inventory accordingly. This reduces the risk of stockouts and overstocking, improving customer satisfaction and reducing costs.

Supplier Negotiations

Building strong relationships with suppliers and negotiating better deals can lead to significant cost savings. Leveraging purchasing power and entering long-term partnerships with suppliers can result in favourable terms and discounts. Collaborative planning and joint cost reduction initiatives with suppliers can also enhance mutual benefits.

Leveraging Purchasing Power

Businesses with significant purchasing power can negotiate better deals with suppliers. This can include volume discounts, favourable payment terms, and reduced prices. By consolidating purchases and leveraging their buying power, businesses can achieve significant cost savings.

Building Long-Term Partnerships

Building long-term partnerships with suppliers can lead to mutual benefits and improved supply chain performance. This includes collaborative planning, joint cost reduction initiatives, and shared risk management. Long-term partnerships also enhance trust and communication, leading to better outcomes.

Technology and Automation

Using technology to reduce costs is a key strategy in modern supply chain management. Technologies such as robotics, IoT, and advanced analytics can automate processes, improve efficiency, and reduce costs. Examples of cost-saving technologies include automated warehouse systems, predictive maintenance, and digital twin simulations.

Using Technology to Reduce Costs

Automation can significantly reduce labour costs and improve efficiency. For example, automated warehouse systems can handle tasks such as picking, packing, and sorting, reducing the need for manual labour. IoT devices can monitor equipment health and predict maintenance needs, reducing downtime and maintenance costs.

Examples of Cost-Saving Technologies

Digital twin simulations create virtual replicas of physical assets and processes. This allows businesses to test and optimise operations before implementing changes in the real world. Predictive maintenance uses IoT and data analytics to predict equipment failures and schedule maintenance, reducing downtime and maintenance costs.

Strategies for Enhancing Transparency

To enhance transparency, businesses should establish clear policies and practices regarding information sharing. This includes setting up systems to track and report on sourcing practices, production processes, and logistics operations. Training employees and fostering a culture of transparency can also help ensure that transparency initiatives are successful.

Future Trends

The field of supply chain visibility and transparency is continuously evolving, with new trends and innovations emerging regularly. Staying updated on these trends can help businesses stay ahead of the competition and continuously improve their visibility and transparency practices.

Emerging Trends in Supply Chain Visibility

Trends such as the use of artificial intelligence, machine learning, and advanced analytics are gaining traction in supply chain visibility. AI and machine learning can enhance demand forecasting, inventory management, and predictive maintenance, while advanced analytics can provide deeper insights into supply chain performance.

Predictions for the Future

As supply chains become more complex and globalised, the importance of visibility and transparency will continue to grow. Businesses that adopt innovative visibility and transparency strategies and technologies will be better positioned to navigate disruptions and maintain resilience.

Enhancing supply chain visibility and transparency is essential for improving efficiency and building customer trust. By leveraging real-time tracking, achieving end-to-end visibility, and promoting transparency, businesses can optimise their supply chains and respond effectively to challenges. Trace Consultants provides expert guidance in implementing these initiatives, ensuring your supply chain is both efficient and trustworthy.

Strategy & Design
July 19, 2023

The Priority for the Defence Supply Chain is Preparedness and Capability

Enhancing Australia's Defence Preparedness: The Strategic Importance of MRO Supply Chain Expertise. As geopolitical tensions escalate worldwide, defence preparedness and military readiness have become a priority for nations around the globe.

The Priority for the Defence Supply Chain is Preparedness and Capability

Enhancing Australia's Defence Preparedness: The Strategic Importance of MRO Supply Chain Expertise

As geopolitical tensions escalate worldwide, defence preparedness and military readiness have become a priority for nations around the globe. A key component that often remains unnoticed within this critical paradigm is supply chain management, particularly in the context of Maintenance, Repair and Overhaul (MRO) supply chains within the defence sector. This article dives deeper into the pivotal role of supply chain expertise in upkeeping defence preparedness and improving the efficacy of MRO operations in Australia.

The Defence-Supply Chain Nexus: A Complex Web

Defence preparedness can be defined as a nation's preparedness to respond promptly and effectively to potential threats or conflicts. An essential aspect of this readiness rests on ensuring the accessibility and availability of the required equipment, materials, and personnel at the appropriate time and location. This requirement underlines the role of the supply chain in the defence ecosystem.

A supply chain that is managed effectively and efficiently is instrumental in the punctual delivery of necessary resources, thereby ensuring operational readiness. In the context of the defence sector, supply chain management spans a broad array of activities – from the acquisition of new equipment to the logistics involved in troop transportation to the perpetual MRO of defence assets. In essence, a robust and reliable supply chain forms the backbone of Australia's capacity to protect its territories and interests.

MRO Supply Chains: The Unsung Heroes of Defence Readiness

MRO operations are vital to maintain, repair, and overhaul military equipment, ensuring they are in peak condition for deployment. The MRO supply chain is undoubtedly a central component of a country's defence preparedness.

Firstly, a well-functioning MRO supply chain assures the availability of the required parts and equipment necessary to keep defence systems operational. Even a minor shortfall in part supply can lead to substantial downtime for critical defence machinery, thereby affecting our readiness and response capabilities.

Secondly, the MRO supply chain plays a crucial role in ensuring the longevity of our defence assets. Regular maintenance, immediate repairs, and timely overhauls are essential to prolonging the lifespan of costly military equipment, enabling optimal utilisation of resources and ensuring financial prudence.

The Imperative of Supply Chain Expertise

Given the significant role of MRO supply chains in defence, the need for supply chain expertise becomes self-evident. Professionals well-versed in supply chain management can foresee potential disruptions, optimise procedures, and streamline procurement, thereby ensuring continuous MRO operations.

Furthermore, supply chain expertise also involves harnessing advanced technologies such as artificial intelligence, predictive analytics, and blockchain. These technologies can help forecast demands, track and trace assets, and secure transactions – all of which are crucial for an agile, secure, and efficient defence MRO supply chain.

The Australian Context

From an Australian perspective, the management of defence supply chains, particularly the MRO aspect, carries an added layer of complexity due to our geographical isolation and vast landscapes. A strong supply chain is crucial to the effective distribution of resources throughout our nation and across our offshore territories.

Recognising this, the Australian Defence Force has been proactively investing in strengthening supply chain capabilities. Prioritising supply chain expertise not only bolsters our defence preparedness, but it also creates employment opportunities, stimulates the economy, and drives innovation within our borders.

Supply chain expertise is not just a cog in the vast machinery of defence preparedness; it's the central gear that drives the system. Investment in supply chain management equates to an investment in Australia's safety, economic progress, and future growth.

Contact us today, trace. your supply chain consulting partner.